DEMO POLICY DRAFT — For preview only. Final terms require business confirmation before real sales or data collection.
1. Demo status
This policy is a proposed policy for the KENNY concept store. This demo does not accept real orders, take payments or ship products. The timelines below are examples for review and do not represent an active returns service.
2. Cancelling an order
Proposed rule: contact support as soon as possible, ideally within 24 hours of placing an order. An unprocessed order may be cancelled before dispatch. Once dispatch has begun, the return process may apply instead. The final cancellation window will be confirmed before real sales open.
3. Requesting a return or exchange
Proposed rule: request a return within 14 days of delivery. For a change of mind or size exchange, products should be unworn, unwashed and returned with their original packaging and accessories. These conditions do not limit rights relating to faulty or incorrectly supplied products.
4. Faulty, damaged or incorrect products
If a delivered item is faulty, damaged or different from what was ordered, contact support with the order reference and a description of the issue. Photographs may help us assess it. A suitable remedy will be considered under applicable consumer law; reasonable rights are not removed by this policy.
5. Return shipping and original delivery fees
Proposed rule: KENNY covers reasonable return shipping for a confirmed fault or fulfilment error. For a change of mind or size exchange, the customer may be responsible for return delivery. Any original delivery refund and exchange postage will be explained before the return is accepted.
6. Refund assessment and timing
Proposed rule: after an approved return has been received and assessed, a refund is initiated to the original payment method within 5–10 business days. Bank and payment-provider processing can take additional time. Actual refund terms and providers will be confirmed before launch.
7. Starting a request
Use the contact page with your order reference, the item concerned and the reason for your request. Do not send payment-card details or passwords. The current contact form is a local demo and does not transmit a request.
8. Your consumer rights
Nothing in the final policy should exclude rights that cannot lawfully be excluded under applicable consumer law. Final commercial terms, eligible territories and support contact information will be published before the store opens for real transactions.